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CONTACT US

Questions or comments? We'd love to hear from you!

NEWSLETTER

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Warranty
We offer a 1 year limited warranty.  We stand by our products and will gladly replace any that have manufacturing defects.  However, we cannot cover damage from normal wear and tear, accidents or abuse.
Ionic plated steel or anodized aluminum are surface treatments. While we do use the best factories in the industry, metal surfaces do scratch with enough abrasion, so surface wear is normal and the rate at which each band shows wear is highly dependent on each user's usage patterns, surfaces used on, etc. This is a part of normal wear and tear that we cannot control. This is especially true for the sharp edges on metal, which are exposed to less plating or anodized dye than a flat surface, and are thus more susceptible to wear.
 
If you're having an issue with one of our bands, please write to us at the Contact Us section below to let us know how we may help you.

Shipping

We offer international shipping for all countries using the efficient SpeedPost service or the free E-Express  and Registered Mail services. We ship out of Hong Kong.

 

E-Express

  • average delivery times are 7-14 business days not including customs clearance times

  • the 33 countries where we can offer the E-Express service are: United States, Canada, Brazil, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Poland, Turkey, Israel, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia and New Zealand

  • this service does not require a signature so please ship it to an address that is safe from theft

  • partial tracking capabilities (i.e. shipped, left for destination, arrived at delivery destination mail processing centre and delivered)

  • cost: free

SpeedPost

  • average delivery times are 2-8 business days (depending on destination) not including customs clearance times

  • this service should require a signature but it will ultimately depend on how your country's postal services handles these types of deliveries

  • fully trackable at each point along the delivery route

  • cost: varies by destination (you can get the cost during checkout before you pay)

Registered Mail

  • if you're not in one of those countries listed in E-Express above and are looking for free shipping, we can use registered mail (up to 24 business days)

  • this option will not be trackable

  • cost: free

 

Please note that your country's Customs and Excise Department may charge you import duties that we will not be responsible for.

 
 
Refunds
We want you to shop with absolute confidence with us, so if you've received your band and change your mind, we can offer you a 100% refund within 2 weeks of when you first receive it, provided that it's never been used and in perfectly new condition, free of scratches/dents/blemishes, just as as it was received and in the original, undamaged packaging.  We have a strict QC standard (before we accept it from the factory and before we ship it to customers) to ensure that all customers receive only the best quality that they expect from JUUK. You'll need to ship it back to us in Hong Kong and we'll issue your refund for the price of the product (i.e. not including shipping, both ways) when we receive the band back if it passes our brief quality control inspection. We do not have the ability to offer free return shipping labels.